Privacy Policy

Last updated: March 2026

1. Who we are

Pure Haven Digital is a Melbourne-based web design and AI automation agency. ABN: 76 692 832 894

Contact: hello@purehavendigital.com.au

2. Information we collect

We collect information you voluntarily provide when:

  • Filling out our contact or quote form
  • Booking a call via Calendly
  • Contacting us via email or WhatsApp

This may include your name, email address, phone number, and business details.

3. How we use your information

We use your information solely to:

  • Respond to your enquiries
  • Provide the services you requested
  • Send project-related communications

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Third party services

Our website uses the following third-party tools:

  • Tally.so (form submissions)
  • Calendly (appointment booking)
  • Tidio (live chat)
  • WhatsApp Business (communication)

Each service has its own privacy policy. We recommend reviewing them separately.

5. Data storage & security

We take reasonable steps to protect your personal information. Data submitted through our forms is stored by our third-party service providers in accordance with their respective security practices.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@purehavendigital.com.au. We will respond within 30 days.

7. Cookies

Our website uses essential cookies for core functionality. Optional cookies (including live chat via Tidio) load only if you choose "Accept All" on our cookie notice. You may instead choose "Essential Only" (necessary cookies only) or "Reject All" (no optional cookies). Your choice is stored in a cookie for up to 180 days. You can clear cookies anytime in your browser settings.

8. Overseas disclosure

Some of our third-party tools (Tally, Calendly, Tidio) may store data on servers outside Australia. By using our website, you consent to this.

9. Contact us

Privacy enquiries: hello@purehavendigital.com.au

Location: Melbourne, VIC, Australia

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.