Terms & Conditions

Last updated: March 2026

1. Acceptance

By engaging Pure Haven Digital for services, you agree to these terms.

2. Our services

We provide website design, development and AI automation services. All project details, deliverables and timelines are agreed upon in writing before work begins.

3. Payments

50% deposit required before work begins
Remaining 50% due upon client approval of delivered work
Prices are in AUD and inclusive of GST where applicable

Refunds & milestone delivery

Our projects follow agreed milestones. After you have approved delivered work in writing, that phase is considered complete. No refunds are payable after approved delivery of a milestone or final deliverables, except where required under the Australian Consumer Law.

4. Revisions

Each package includes a reasonable number of revision rounds as outlined in your project quote. Additional revisions may be charged separately.

5. Intellectual property

Upon receipt of full payment, you own all deliverables created for your project including design files, code and content.

6. Limitation of liability

Pure Haven Digital is not liable for any indirect, incidental or consequential damages arising from use of our services. Our total liability is limited to the amount paid for the specific service in dispute.

7. Consumer guarantees

Nothing in these terms limits your rights under the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded under the ACL.

8. Cancellations

Cancellation terms are outlined in individual project agreements. Deposit amounts may be non-refundable if work has commenced.

9. Governing law

These terms are governed by the laws of Victoria, Australia.

10. Contact

Questions about these terms: hello@purehavendigital.com.au